This Privacy Policy describes how Mattelon and its affiliates (collectively “Mattelon,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website (hereinafter referred to as “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or using any product/service offered on the Platform, you expressly agree to the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws related to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or interact with us during the course of our relationship and related activities.

Personal data that we may collect includes, but is not limited to, information provided during sign-up or registration on our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address.

Sensitive personal data, like bank account details or credit/debit card information, may be collected with your consent to enable certain features on the Platform, in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect information related to your transactions on the Platform and third-party business partner platforms.

If such a third-party business partner collects your personal data directly, their privacy policies will apply. Mattelon is not responsible for third-party privacy practices, and we encourage you to read their policies before disclosing any information.

If you receive any suspicious email or call claiming to be Mattelon requesting personal data like credit card PINs, net banking, or mobile banking passwords, please do not provide this information. Report such incidents to law enforcement if necessary.

Usage

We use personal data to provide the services you request.

To the extent we use your personal data for marketing purposes, we will give you the option to opt-out.

Personal data is also used to assist sellers and business partners with orders; enhance customer experience; resolve disputes; troubleshoot issues; inform you about offers, products, services, and updates; customize your experience; detect and protect against errors, fraud, and criminal activity; enforce our terms and conditions; conduct marketing research and surveys; and as otherwise explained during data collection.

If you restrict permissions, your access to certain products or services may be affected.

Sharing

We may share your personal data within our group entities, other corporate entities, and affiliates to provide you with access to the products and services offered.

These entities and affiliates may market to you unless you explicitly opt-out.

We may disclose personal data to third parties such as sellers, business partners, service providers (including logistics providers), payment partners, reward programs, and other selected partners.

These disclosures may be required to provide you access to services, fulfill legal obligations, enforce user agreements, or prevent, detect, and investigate fraud or illegal activities.

We may disclose personal and sensitive data to government or law enforcement agencies if required by law or if we believe it’s necessary.

We may also disclose data in good faith to enforce our Terms of Use, respond to claims, or protect the rights, property, or personal safety of our users or the public.

Security Precautions

We use reasonable security practices to protect your personal data from unauthorized access, disclosure, loss, or misuse.

Once we have your information, we adhere to security guidelines and use a secure server.

However, internet and web transmission are not completely secure, and by using the Platform, users accept the inherent risks associated with data transmission online. Users are responsible for protecting their account login information.

Data Deletion and Retention

You can delete your account through your profile settings on our Platform, which will result in the deletion of all account-related information. You may also contact us directly for assistance.

We may delay account deletion in the case of pending claims, grievances, shipments, or services. Once deleted, access to your account will be permanently lost.

Data is retained only as long as required for its intended purpose or as per legal requirements. We may retain anonymized data for analytical and research purposes.

Your Rights

You have the right to access, rectify, and update your personal data directly through the Platform’s functionalities.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, sharing, and processing of your data per this Privacy Policy.

If you disclose personal data related to others, you represent that you have the authority to do so and allow us to use it in accordance with this Privacy Policy.

You consent to Mattelon and its affiliates, partners, and third parties contacting you through SMS, instant messaging, calls, or emails for purposes specified in this Privacy Policy.

You may withdraw your consent by contacting our Grievance Officer, specifying “Withdrawal of consent for processing personal data” in your request.

Withdrawal of consent is subject to applicable laws and our Terms of Use, and it may affect our ability to provide you with services.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for updates. We may notify you of significant changes as required by law.